Privacy Policy

1. Introduction

Araya HVAC Services LLC ("Araya," "we," "us," or "our") operates the website located at arayahvac.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and company name submitted through our contact, careers, or portal inquiry forms.
• Service inquiry details — information about your facility, equipment, or service needs that you voluntarily provide.
• Usage data — pages visited, time spent on pages, browser type, device type, and referring URLs, collected automatically via analytics tools.
• Communications — records of emails, form submissions, or chat messages you send us.

3. How We Use Your Information

We use the information we collect to:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

• Respond to service inquiries, quote requests, and support questions.
• Process job applications and sub-contractor network requests.
• Send operational communications related to your inquiry or service.
• Improve our website content and user experience.
• Comply with applicable laws and regulations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the site may not function properly without cookies.

5. Third-Party Services

We may use third-party service providers to help operate our website and deliver services, including:

These providers have their own privacy policies governing the use of your information. We encourage you to review them.

• Google Analytics — website traffic analysis.
• Google Search Console — search performance monitoring.
• MavXTech — customer portal and field service management.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

To exercise any of these rights, please contact us at [email protected].

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of certain data processing activities.

9. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of the site after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: